In the world of ‘Like’ buttons and block options, some feel they have to tip-toe on the internet so no one will get offended and leave hurtful or negative comments. Business owners also take a hard hit when receiving a bad comment or negative review. As a business owner, a bad comment can mean the difference between an increase in sales or a decrease in revenue. It is important to keep customers happy and understand their needs.
Sure a bad comment can cause some harm, especially if left to grow! If you are unsure where to start, sites like Searchcleanup.com can clean up any online reputation, and shed some light on your questions. In the meantime, there are ways to fight the bad comments and put a headlock on those negative reviews!
Not for one second should you think on personally addressing the situation by firing back at these individuals. That’s a big ‘No-No’ and should never be done. Keep your spirits up and show your customers that you are improving and still producing for them! After all, when you satisfy your customers their positive reviews will help bury that ugly comment left by John Doe about his bad experience.
Additionally, you can always throw a sale and offer savings to your customers. This is another great way to get those good comments flowing and those bad ones to be lost in a sea of positivity! Try promotions, discounts, and package deals to help increase sales, fight negative comments, and aid in rebuilding your online image.
There are reasons to not let these negativities hold you back. You started a business with a goal in mind and a purpose you want to fulfil. Do not get derailed and lose sight of what’s important. Continue to build new relationships, repair old ones, and keep your stride strong and focused!
Entrepreneurs are usually strapped for time and pass tasks such as these onto an underling in the marketing department. However, there are professional online reputation management firms like Searchcleanup.com that can remove bad search results and repair your image in the eyes of your customers. Do what is right and keep your online image positive and pure!
Follow Search Cleanup on Twitter @search_cleanup to learn more.