Cancellation and Shipping Policy
At “Things of Wood”, we strive to provide exceptional service to our customers. Below, you’ll find our policies pertaining to order cancellations and shipping.
1. Cancellation Policy
Order Cancellation: Customers have the right to cancel any order they’ve placed. If you choose to cancel, we offer a 100% refund, ensuring you incur no costs from your order cancellation.
How to Cancel: To initiate an order cancellation, please contact our customer service team at [email protected]. Provide your order number and our team will guide you through the cancellation process.
Refunds: Once the cancellation is confirmed, we will process your refund immediately. The refunded amount will be credited back to the original payment method used during the purchase. Please allow a certain number of business days for the refund to reflect in your account.
2. Shipping Policy
Cost:Shipping is included in the purchase price, meaning there are no additional shipping costs for our customers.
Delivery Time:Once an order is placed, we aim to ship out products within a specified timeframe. You will receive tracking information once your order has been dispatched, allowing you to monitor the progress of your delivery. All international Orders are delivered within 30-45 days of order.
Domestic orders are delivered within 7-14 days of the order date.
Shipping Carriers:We partner with reliable shipping carriers to ensure your product arrives safely and on time. If you experience any issues or delays with your delivery, please contact our customer service team for assistance.
Address Changes: If you need to change the shipping address after placing an order, please contact our customer service immediately. We will do our best to accommodate address changes, but cannot guarantee them if the order has already been processed for shipping.
3. Questions or Concerns
If you have any questions regarding our cancellation or shipping policies or need further assistance, please don’t hesitate to contact us at [email protected]